To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organization to achieve its objectives.
Critical outcomes
• Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
• Accurate recording of client information on company’s computer system(Delfin)
• Prompt and effective handling of any complaints received from clients, other branches and Head Office.
• Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc)
• Assisting with checking and capturing of Nupay reports and follow up on failed transactions
• Assisting with minimizing of Bad Debt
• Daily Balancing of Cash Box
• Assisting with accurate completion of Daily, Monthly and other reports required from Head Office
• Assisting with reconciliation of all Client accounts ( updating file notes regularily)
• Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans
• Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time
• Marketing and Product Sales
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Skills, Knowledge and Attitude requirements
The incumbent should be able to demonstrate:
• Empathy and patience with clients and colleagues
• An ability to orally communicate in a clear, respectful, honest, assertive and persuasive
manner
• Numeracy and literacy abilities to the level that ensures no mistakes.
• A flair for administrative organisation and detail
• A positive attitude
• A ready knowledge of the company’s products (Type of loans as well as Consumer
Finance)
• A ready knowledge of the pricing of each product (Consumer Finance)
• An ability to operate a computer and peripherals effectively and at acceptable speeds
• Understanding of the need for urgency when dealing with daily and monthly reports,
complaints and queries
• Accuracy in the maintenance of records and systems
• An ability to remain calm and resolve conflict
• An ability to converse in at least two languages spoken within the market place
• A compliance to all workplace rules and procedures
• A willingness to undertake duties beyond the confines of your job.
Reporting relationship
The person will report to the Branch Manager.