Branch Manager: Job Description
The Branch manager is responsible for the Branch, business, marketing and people management
and Collections for his/her branch forming part of his/her Branch.
Primary responsibilities are detailed below:
Branch Management
- Continuously manage and monitor branch performance with regards to the following:
o New Client Growth to the expectancy of targets.
o Branch sales growth Month on Month with a minimum expectancy of 2% and or
maintain the minimum criteria set out by the area manager.
o Expense monitoring.
o Compliant loans created to ensure 87%+ collections rate based on Capital.
Business/Compliance management
- Ensure implementation of and compliance with internal policy as determined by Executive
management.
- Ensure NCA compliance in respect of lending policy and display requirements
- Ensure adherence to collections policies and procedures in Branch not limited to and including
the branch daily collections process
- Ensure adherence to policies and procedures by all branch staff.
- Investigate and report non compliance to area manager.
- Monitor potential fraud in branches and report suspicious activities to Area Managers.
- Ensure timely and accurate reporting on Branch and within branches.
- Ensure that the sum of branch daily/monthly recons are 100% accurate and are balanced every
day.
- Manage and report maintenance requirements of company hardware and software.
Sales and Marketing Management
- Develop implement Sales and Marketing plans to improve branch performance
- Effectively implement sales and marketing plans
- Measure plan effectiveness and implement correct actions were required to increase sales.
- Actively focus on marketing and cross sell of non loan products
- Adhere to the daily marketing files and completion there off.
- Drive community participation through focussed marketing activities
Collections:
- Daily and weekly monitoring of future instalments
- Consistent and accurate Submissions of transactions on Nupay
- Ensuring 87% + consistent collections on current.
- Adhering to the daily and weekly collections file implementation as set out by senior
management
People Management
- Manage, motivate and monitor branch personnel and their performance.
- Ensure active 360° communication between branches and Area Managers.
- Decision making and problem solving in branches.
- Manage staff training requirements and facilitate training.
- Recommend to Area Managers staff movement including:
o Promotions
o Appointments
o Movements
o Salary adjustments
JOB SPECIFICATIONS
• BRANCH MANAGER
o Task:
▪ Matric or equivalent
▪ 2 years proven track record in micro finance, banking or debtor management
▪ Microsoft Office skills or equivalent
• Personal Attributes:
o Honesty
o Punctuality
o Ability to lead a team
o Interpersonal skills
o Sales skills
o Numeracy skills