Job title Branch Manager
Reports to Area Manager
Job purpose
The Branch Manager is responsible for the financial, business, marketing, and people
management for his/her branch.
This is a Non-EEAA position.
Primary Duties and responsibilities
Financial Management
- Continuously manage and monitor branch performance with regards to the following:
o New business loan advances.
o Interest Revenue
o Fee Income
o Branch expenses
o Age analysis
o Provisions and impairments
Business/Compliance management
- Ensure implementation of and compliance with internal policy as determined by
Executive management.
- Ensure NCA compliance in respect of lending policy and display requirements
- Ensure adherence to collections policies and procedures in Branches
- Ensure adherence to policies and procedures by all branch staff.
- Investigate and report non-compliance to area manager.
- Monitor potential fraud in branches and report suspicious activities to Area Managers.
- Ensure timely and accurate reporting on Branch and within branches.
- Ensure that the sum of branch daily/monthly is 100% accurate and are balanced every
day.
- Manage and report maintenance requirements of company hardware and software.
Sales and Marketing Management
- Develop implement Sales and Marketing plans to improve branch performance
- Effectively implement sales and marketing plans
- Measure plan effectiveness and implement correct actions where required
- Actively focus on marketing and cross sell of non-loan products
- Drive community participation through focussed marketing activities
People Management
- Manage, motivate and monitor branch personnel and their performance.
- Ensure active 360° communication between branches and Area Managers.
- Decision making and problem solving in branches.
- Manage staff training requirements and facilitate training.
- Recommend to Area Managers staff movement including:
o Promotions
o Appointments
o Movements
o Salary adjustments
Requirements
Qualifications:
Matric. Sales and Marketing qualifications will be an advantage.
Experience:
2 years proven track record in microfinance or banking. Minimum of two years of managerial
experience
Knowledge and Skills:
2 years proven track record in microfinance or banking. Minimum of two years of managerial
experience
Additional Requirements:
Financial Management: Continuously manage and monitor branch performance.
Business/Compliance Management: Ensure that the sum of branch daily/monthly is 100% accurate
and is balanced everyday Sales. Marketing Management: Develop implement Sales and Marketing
plans to improve branch performance. People Management: Manage motivate and monitor branch
personnel and their performance.